This Refund Policy sets out the circumstances in which refunds may be provided for purchases of eSIM services made through DINGS. By purchasing our Services, you agree to this Refund Policy, which forms part of our Terms and Conditions.
1. Applicability of Refunds
Refunds are available only where you have purchased Services directly from DINGS through our website (dingsglobal.com) or official mobile application. If you purchased our Services from a third-party reseller, distributor, or partner, you must contact them directly regarding refunds, as their policies will apply.
2. Right of Withdrawal
If you are purchasing as a consumer, you may have the right to withdraw from your purchase within fourteen (14) days of the date of purchase. However, this right expires once the eSIM has been activated or first used, whichever occurs earlier. Once activation has occurred, no withdrawal or refund rights remain.
3. Situations Where Refunds May Be Granted
You may be eligible for a refund in the following circumstances:
- Where the eSIM could not be installed or activated due to an error attributable to DINGS.
- Where DINGS has withdrawn or retired a Service after your purchase and before you were able to use it.
- Where technical issues within our control prevent you from accessing or using the Service, and we are unable to restore access within ten (10) days of being notified of the problem.
Refund requests must be made within thirty (30) days of the date of purchase. In all cases, you must cooperate with our support team's troubleshooting efforts, which may include providing screenshots, diagnostic information, or device settings.
4. Situations Where Refunds Are Not Available
Refunds will not be provided in the following circumstances:
- If your device is not eSIM-compatible, locked by a carrier, or otherwise unsupported.
- If you entered incorrect details during installation or failed to follow the provided instructions.
- If the Service has been partially used, and part of the data allowance has already been consumed.
- If you request a refund more than thirty (30) days after purchase.
- If the issue is caused by factors outside of DINGS's control, such as poor local network coverage or roaming restrictions.
5. Process for Requesting a Refund
To request a refund, you must contact our support team at support@dingsglobal.com or use the in-app/web chat function. You will be asked to provide details of your purchase and any supporting evidence. Our support team will review your request and determine eligibility under this Refund Policy.
Where approved, you may choose to receive your refund either:
- As a credit to your DINGS account, which can be used for future purchases; or
- As a refund to your original payment method.
Refunds to your payment method may take up to thirty (30) business days to appear, depending on your bank or payment provider.
6. Unauthorized Transactions and Fraud
If you suspect that unauthorized purchases have been made on your account, you must notify us immediately. We reserve the right to suspend or investigate any account involved in fraudulent activity. Whether a refund is provided in such cases will be determined at the sole discretion of DINGS.
7. Incorrect Charges
If you believe you have been incorrectly charged, you must notify our support team within thirty (30) days of the charge appearing. We will investigate the matter, and if the charge is found to be incorrect, we will provide a refund or account credit.
8. Final Decision
All refund decisions are made at the sole discretion of DINGS. Submitting a refund request does not guarantee approval.
9. Contact Us
If you have any questions about Refund Policy, please contact us at:
Email (support): support@dingsglobal.com
Email (legal inquiries): support@dingsglobal.com
