This Privacy Policy explains how AMMEGATECH Pte. Ltd. ("DINGS", "we", "our", "us") collects, uses, shares, and protects your personal information when you access our website (dingsglobal.com), mobile applications, or any other services we provide (together, the "Platform"). By using our Platform and Services, you agree to the terms of this Privacy Policy. If you do not agree, you should stop using our Platform and Services.
1. Who We Are
DINGS is operated by AMMEGATECH Pte. Ltd.We provide global travelers with digital SIM (eSIM) solutions that allow seamless mobile data connectivity in multiple destinations. In doing so, we process personal data in compliance with the laws (including the Personal Data Protection Act, or "PDPA") and, where applicable, international data protection regulations such as the General Data Protection Regulation ("GDPR").
2. Information We Collect
When you use our Platform and Services, we may collect the following categories of information:
Account and Contact Information: your name, email address, password, and phone number when you sign up or contact us.
Transaction Information: details of purchases made on our Platform, including payment method (processed by third-party providers), currency, and billing details.
Usage Data: information about how you use our Platform, such as pages visited, features accessed, and the time and duration of your sessions.
Connectivity Data: technical information related to eSIM activation and use, including carrier, network usage, quota consumption, and country of connection.
Support Requests: information you provide when contacting our customer support team, including screenshots, error messages, or chat transcripts.
We do not store your full payment card numbers. Payments are handled securely by third-party payment providers.
3. How We Use Your Information
We use personal information for the following purposes:
- To create and manage your DINGS account
- To process and complete transactions, deliver eSIMs, and activate connectivity services
- To monitor usage and manage fair use policies
- To provide customer support and resolve technical issues
- To improve our Platform, products, and customer experience
- To send you important updates about your Services, including expiry reminders or policy changes
- To send marketing communications (where you have consented or where permitted by law)
- To detect, prevent, and investigate fraud, abuse, or violations of our Terms
- To comply with legal obligations, regulatory requirements, or requests from authorities
4. How We Share Your Information
We may share your personal information in limited circumstances:
Telecom Partners: to enable connectivity services in the countries where your eSIM is used.
Payment Providers: to process payments securely.
Service Providers: including IT, hosting, analytics, and customer support tools that help us operate our Platform.
Legal and Regulatory Authorities: where required by law or where disclosure is necessary to protect our legal rights or respond to lawful requests.
Business Transactions: if we undergo a merger, acquisition, or restructuring, your data may be transferred to the new entity.
We do not sell your personal data to third parties.
5. International Data Transfers
Because we work with telecom providers and service partners across the globe, your personal information may be transferred and processed outside your home country, including in jurisdictions that may not provide the same level of data protection. Where required, we implement safeguards such as contractual clauses to protect your information during such transfers.
6. Data Retention
We retain personal data only for as long as is necessary for the purposes described in this Privacy Policy. This usually means we keep your account and transaction records for as long as you have an active account with us, and for a reasonable period afterward to comply with legal, tax, or regulatory requirements, or to resolve disputes.
7. Your Rights
Depending on where you live, you may have certain rights over your personal information. These may include:
- The right to access and request a copy of the personal data we hold about you
- The right to correct inaccurate or incomplete data
- The right to request deletion of your data, subject to legal or contractual obligations
- The right to object to or restrict processing of your data in certain circumstances
- The right to withdraw consent for marketing communications at any time
To exercise these rights, you can contact us using the details below. We may need to verify your identity before processing your request.
8. Security of Your Information
We use industry-standard technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials safe.
9. Cookies and Tracking Technologies
Our Platform uses cookies and similar technologies to improve functionality, analyze performance, and deliver personalized experiences. Some cookies are essential to the operation of the Platform, while others may be used for analytics or marketing purposes. You can adjust your cookie preferences through your browser settings. For more details, see our Cookie Policy.
10. Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we discover that we have collected personal data from a child without appropriate consent, we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updated versions will be posted on our Platform and will take effect from the date of publication. If changes are material, we will do our best to notify you directly.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:
Email (customer support): support@dingsglobal.com
Email (legal): support@dingsglobal.com
